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✉ E-mail: sales@pilldies.com

☎ Call / WhatsApp: +8617328094054

Frequently Asked Questions

Do you supply ZP9, RTP9 or any other Rotary Tablet Press tooling?

Yes we do. We are able to supply tooling on request for all RTP Rotary Tablet Press / ZP machinery models. Get in touch for a quick quote.

How quickly will I receive my order?

All orders are ship out via DHL within 1~2 days of charge following cleared payment. And there have two DHL choice for shipping:
1. the normal DHL is $5/set, delivery time is about 5~7 days.
2. Fast DHL is $35/set, delivery time is about 3 days.
Please allow 25 – 30 working days for custom punch die sets.

Can I get a discount on bulk orders?

Sure, we offer a 7% discount on all orders of 5 or more die sets. Simply apply coupon code “DISCOUNT7” at checkout.

What payment methods do you offer?

Aside from the payment processors on our checkout page, you can also pay via bank transfer, Western Union and Money Gram. Please get in touch for alternative payment details.

Can I pay cash on collection?

Sorry, we do not accept cash on collection. All orders are ship out via DHL within 1~2 days of charge following cleared payment.

How do I tell what machine I have?

A quick and easy way to do this is to measure the diameter of your centre ring die and refer to our home page for various sizes.

Can you have custom tooling manufactured for me?

Yes, we can have any tooling manufactured for you to a very high standard and available for a wide range of tablet press machinery. The turn around time is generally around 25 – 30 working days. Please use our custom form to send us details of your ideas and we will get back to you with a quote.

Can I buy individual components for my set?

Unfortunately not. All punch and die sets have to be sold as complete sets (top punch, bottom punch and centre ring).

My tooling is chipped and damaged, can I replace it?

Sorry, we are unable to refund or replace chipped or damaged tooling once the individual parts have been used in any form of machinery or seen any sort of use. The punch dies have to be sold as complete sets only. Please ensure you take care to look after your tooling in the correct manor.